Being in this particular industry there will always be a request for stationary whether it is in the office environment or the students. Arrow realizes still opposition in a competitive market, yet we have always succeeded in attracting the right type of consumer.
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We are proud of the fact that we have a loyal and honest staff, some of whom have been with the company for many years. The management and staff of Arrow Stationers are looking forward to many interesting and happy years in the industry. Although the trade has changed a lot in the last 40 years, we have kept up with these transitions. We intend to maintain a high level of integrity, enthusiasm, efficiency and reliability. We have always prided ourselves in our service
to all our customers. Every customer is treated as if that customer is the only one we
have. |
We will go out of our way to source items not stocked. No order is too small or too
big. We at
Arrow realizes that our customers are of upmost importance for our support and
loyalty,
particularly from
those
customers we have had since inception ensured their
success.
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An open door policy is how management
describes transparency. Staff can have the
freedom to speak to us about any problems
that they might be experiencing in
the
workplace. All the necessary Labour
Legislation are being displayed and
our Access of Information Manual
has been logged with the
Department of
Trade and
Industry.
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If there should be a case
in which Arrow Stationers
would
be wiped out,
it will take us
approximately two
to three
months
to re-establish
the company. |
We do marketing purely through word of mouth
referrals. "Our
staff members
treats our customers
like family." Mike replies.
• We believe in our staff members as individuals
•We believe our customer comes first
• We believe in quality and service
All stationery purchases are bought
directly from
distributors
and
manufacturers enabling Arrow
Stationers to be very
competitive
with regards
to pricing.
Stock include branded name
stationary
such as:
- Pentel
- Steadtler
- Croxley
- Pilot
- 3M
- Parker
- Rexel
Our VAT and PAYE is
paid
timelessly every
month. "I don't
know of
one company that is
not
paying the VAT MAN,"
says Mike.
CenFed, Rating
Agency, has
audited
Arrow Stationers and thet
have achieved a rating of
53%,
on the new 7 point
scorecard system. |